• Lost or Delayed Packages: Ripp’s Garage Tech LLC is not responsible for packages that are lost or delayed while in the possession of the shipping carrier (USPS, UPS, or DHL). If your package is delayed, please contact the shipping carrier first for additional information and also reach out to us to let us know. In many cases, delayed packages arrive within the following few days. If your package does not arrive or is officially deemed lost by the carrier, we will work with you to determine an appropriate solution.
• USPS: 1-800-275-8777
• UPS: 1-800-742-5877
• DHL: 1-800-225-5345
• Fraud Prevention: To protect our customers and our business, orders identified as potentially fraudulent may be canceled.

 Returns/Exchanges

• Returns & Exchanges
  
  • If we made an error with your order: If you received an incorrect item due to an error on our part, we will cover all shipping costs necessary to make it right.
  • Returns: Returns are handled on a case-by-case basis and must be approved before being sent back. Customers are responsible for return shipping costs. If your original order qualified for free shipping, the actual cost we incurred to ship your order will be deducted from your refund. Original payment processing fees, up to 4% depending on the payment method used, are non-refundable and will also be deducted from the refund.
  • Exchanges: Customers are responsible for the cost of shipping the original item back to us. Once the exchange is approved and received, we will cover the cost of shipping the replacement item to you.
  • Cancelled Orders: If you request to cancel an order after payment has been processed, any non-refundable payment processing fees, up to 4% depending on the payment method used, will be deducted from your refund. This fee covers payment processing costs that are not refunded to us when an order is cancelled.
  • Custom Orders: Certain custom anodized products are final sale and cannot be returned or exchanged.